- Softness rating “MEDIUM”
- 2” Ventilated I-Gel Cooling Memory Foam
- 3” Pur Gel Cooling Foam
- 5″ High Density Base Foam
- 400 GSM Zip Off Cover
- CertiPurUS Certified (against harmful chemicals)
- 10-year limited warranty
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Effective Date: June 29, 2020
The return request for an opened mattress can be made no earlier than 101 days after delivery. The return request for an opened mattress must be made no later than 120 days after delivery.
You may cancel an order any time prior to processing.
Refunds will be issued in the form of a check. If you purchased a product using an offer code, the dollar value of the offer code will not be refunded or credited back if any or all products are returned.
Promotional Items Included With Mattress Purchase: If you wish to return your mattress, you may either keep, return, donate, or dispose of the promotional items included with your mattress purchase. The value of all promotional items included with your mattress purchase will not be deducted from the total value of the mattress return, regardless of the above option you choose to exercise. Due to the nature of our promotional products, we cannot physically receive opened and/or used products; however, if your promotional items are used and/or opened and you do not want them, you may donate or dispose of them at your preference and convenience. We currently accept returns of unopened promotional products at this time.
Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as return and refund requests as described herein. After returning the product to be exchanged, you may place an order for the replacement product. You may only request one exchange. No refunds will be given for fees for shipping or for White Glove Service.
If you wish to return any products you purchased from us, please contact Customer Service by clicking here to initiate a return request. Once the products have been returned and if such products fulfill the terms and conditions herein, you will be refunded the entire amount paid for such products less the value of (i) any offer code or other discounts, (ii) any included promotional products, (iii) fees for shipping, and/or (iv) fees for White Glove Services.
Unopened mattresses and accessories are not eligible for return and refund after delivery.
To return, products must be in a condition where we can donate them, with only normal wear and tear (in our sole discretion).
Products must have been used only for its intended purpose. This includes using the product on an appropriate base, frame, or foundation. Environmental damage, such as mold, due to the misuse of the product in this way voids return eligibility.
Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for warranty claims and returns.
You must submit all required information and documentation requested by our Customer Care team to complete your return within 30 days of your return and refund request. If you do not, the refund request must be re-submitted.
Products shipped outside of the contiguous United States are not eligible for return.
All mattresses purchased prior to April 6, 2021 at 06:00:00 AM EST are not eligible for immediate model exchanges, updates, or alterations. Returns of mattresses purchased prior to this date and time due to potential manufacturing defect will be processed as usual and may be approved at Texan Mattress’s sole discretion
Limit one return or refund per customer
Texan mattresses are covered by an industry-leading lifetime warranty. Mattresses covered are Dreamcloud, Nectar, Ghostbed, and The World's Best Hybrid. Texan Mattress will replace any mattress from the original owner should it be defective due to faulty workmanship or structural defects, at our option and subject to the limitations and conditions described in this warranty.
The Lifetime Warranty Covers
This lifetime warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the comfort material, neither of which affect the performance or pressure-relieving qualities of the mattress. Nor changes in the cooling properties of the mattress which may decrease over time with use and exposure to the environment.
In order to keep the lifetime warranty valid
IF AN INAPPROPRIATE FOUNDATION, PLATFORM BEDFRAME USING A SLAT BASE WHICH ARE MORE THAN 5” APART (MATTRESS SUPPORTS) ARE USED WITH THIS MATTRESS, SUCH USE MAY VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the mattress, foundation, or cover is physically abused, damaged, soiled, burned, cut or torn, this warranty is void.
This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from Texan Mattress. If you are not the original purchaser of this product, you take it “as is” and “with all faults.” Proof of original purchase is required in order to be eligible to make a valid claim under this warranty.
This limited warranty provides the original mattress purchaser specific legal rights, one may enjoy additional rights based upon one’s domicile state.
Contact Texan Mattress to determine that a warranty problem exists, Texan Mattress will replace the defective product in a timely manner.
In a mattress store, you get 5 minutes. With Texan Mattress, you get 101 nights in the comfort of your own home. If you don’t love your Texan Mattress mattress, we’ll send a driver to pick it up and donate it to a local charity.*
We've partnered with Synchrony to offer monthly payments for as low as 0% APR and up to 60 months payment plans.
Drops, spills, scratches, and fluids—life happens. We’re here with comprehensive coverage that protects your mattress for the long haul.
32823 FM 2978,Magnolia, Texas 77354
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