Updated: July 13, 2023
To ensure your complete satisfaction, we offer a 120-night trial period policy, providing you with ample time to experience the mattress. We are pleased to introduce the option of a one-time exchange for a mattress of equal or greater value.
Here are the details:
- The request for an exchange of an opened mattress can be made no earlier than 30 days after delivery, and must be made no later than 120 days after delivery.
- We understand that mattresses require a breaking-in period to adapt to your comfort preferences. Therefore, we now offer the opportunity to exchange your mattress once after a 30-day break-in period, ensuring your ultimate satisfaction.
- Order cancellations can be made at any time prior to processing.
- Refunds will be issued in the form of a check. Please note that if you used an offer code for your purchase, the dollar value of the offer code will not be refunded or credited back if any or all products are returned.
- Promotional items included with your mattress purchase can be kept, returned, donated, or disposed of. The value of these promotional items will be deducted from the total value of the mattress exchange. Opened or used promotional items cannot be physically returned, but you are welcome to donate or dispose of them at your preference. Unopened promotional products can be returned.
- Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges will be processed as your one-time exchange described herein. Once you return the product for exchange, you can place an order for the replacement product. Please note that only one exchange is allowed, and no refunds will be given for shipping fees or White Glove Service.
- To initiate an exchange request for any products purchased from us, please contact our Customer Service.
- Unopened mattresses and accessories are not eligible for return and refund after delivery.
- Products must be in a condition suitable for donation, showing only normal wear and tear as determined solely by us.
- Products must be used solely for their intended purpose, including using the product on an appropriate base, frame, or foundation. Any environmental damage, such as mold, resulting from the product's misuse in this manner will void exchange eligibility.
- Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for warranty claims and returns.
- Products shipped outside the contiguous United States are not eligible for return.
- All mattresses purchased prior to April 6, 2021, at 06:00:00 AM EST are not eligible for immediate model exchanges, updates, or alterations. Returns of mattresses purchased prior to this date and time due to a potential manufacturing defect will be processed as usual, subject to Texan Mattress's sole discretion.
- Customers are limited to one exchange per customer. Invoices discounted beyond the sales price or Floor Sample purchases are exempt from cancellations or exchanges.
- Certain products, such as Bedtech mattresses, Weekender, Special Orders, Odd Size Custom Cut, Floor Samples, Adjustable Bases, platform bases, and accessories, are exempt from trial periods, cancellations, or refunds.
If you require further assistance, please contact our Customer Support.