Cariloha Retreat Latex Pillow

Mattress Comfort Exchange Policy

We want you to have enough time to properly adjust to your new mattress. Eligible mattress purchases may request one comfort exchange during the exchange window described below.

Exchange window

• No comfort-exchange request is accepted before day 101 after delivery.
• An eligible request must be submitted during days 101–120 after delivery.
• The policy provides one mattress exchange; it is not an unrestricted risk-free return or refund program.

Exchange value

The replacement mattress must be of equal or greater value. If you select a higher-priced mattress, you are responsible for the difference.

Eligibility

The original mattress must be in clean, sanitary condition and free of stains, tears, odors, abuse, or other damage. Proof of purchase is required. Product-specific written terms supplied with your purchase control if they differ from this general policy.

Promotional items

If your purchase included free promotional items and you keep those items, their stated retail value will be deducted from the available exchange credit.

Items not eligible for a comfort exchange

Floor samples, closeout items, discontinued items, pillows, protectors, toppers, adjustable bases, foundations/box springs, sheets, and other accessories are final sale unless otherwise stated in writing at the time of purchase.

Cancellations

Orders may be cancelled before processing begins. Once an order has entered processing, fulfillment, or delivery preparation, cancellation may no longer be available.

Warranty claims are separate

A comfort preference is different from a manufacturing defect. Warranty claims are handled under the written warranty that applies to the specific mattress and are not governed by the comfort-exchange window.

How to request an exchange

Contact Texan Mattress with your original order information during the eligible request window. Our team will verify eligibility and help you choose the replacement mattress.