Refund policy
Mattress Comfort Exchange & Refund Policy
Last updated: October 10, 2026
We want you to feel confident choosing your mattress. Eligible new mattresses purchased from Texan Mattress include one comfort exchange under the terms below.
Helix & Avocado: 365-Night Comfort Exchange
Eligible new Helix and Avocado mattresses purchased on or after September 23, 2026 include a 365-night comfort exchange beginning when your mattress is delivered.
Please allow 100 nights to adjust to your new mattress. You may submit one eligible comfort-exchange request between day 101 and day 365 after delivery.
Other Eligible Mattresses: 120-Night Comfort Exchange
Other eligible new mattresses include our 120-night comfort exchange. After the initial 100-night adjustment period, you may submit one eligible comfort-exchange request between day 101 and day 120 after delivery.
Purchases made before September 23, 2026 follow the written comfort terms provided with the original purchase.
How Comfort Exchanges Work
The comfort program provides one exchange for an eligible mattress. It does not provide a cash refund for a change in comfort preference.
Choose a replacement mattress of equal or greater value. If you choose a more expensive mattress, you pay the price difference.
Product-specific written terms provided at purchase apply. A manufacturer’s direct-to-consumer trial does not automatically apply to a purchase from Texan Mattress.
Mattress Condition
To qualify, your mattress must be sanitary and undamaged, without stains, tears or odors. Its original law tag must remain attached, and it must have been used with appropriate support. Your original receipt or order confirmation is required.
Promotional Products
If you keep free promotional products included with your purchase, their disclosed retail value will be deducted from your available exchange credit.
Excluded Products
Unless your written purchase terms state otherwise, comfort exchanges do not cover floor samples, closeout or discontinued products, adjustable bases, foundations, box springs, pillows, sheets, protectors, toppers or other accessories. These items are final sale, subject to applicable law and any applicable warranty.
Order Cancellations
Contact us promptly if you need to cancel an order. Cancellation is available before processing begins. Once processing, fulfillment or delivery preparation has started, cancellation may no longer be available.
Manufacturing Defects
Warranty claims follow the manufacturer’s written warranty for your specific product. You do not need to wait until the comfort-exchange window to report a suspected defect.
Requesting Assistance
Contact us within your applicable exchange window with your order number and delivery date. We will review eligibility and explain the next steps.
Email: sales@texanmattress.com
Phone: 832-628-6375
This policy does not restrict rights provided by applicable law.