Refund policy

Refund & Mattress Comfort Exchange Policy

Last updated: August 15, 2026

Mattress Comfort Exchange

We want you to have enough time to adjust properly to your new mattress. Eligible mattress purchases may request one comfort exchange under the following terms.

Exchange Window

• No comfort-exchange request will be accepted before day 101 after delivery.

• An eligible request must be submitted during days 101–120 after delivery.

• The policy provides one mattress exchange. It is not an unrestricted return program or cash-refund guarantee.

Exchange Value

The replacement mattress must be of equal or greater value. If you select a higher-priced mattress, you are responsible for the difference.

Eligibility Requirements

The original mattress must be clean, sanitary and free of stains, tears, odors, abuse or other damage. Proof of purchase is required.

Product-specific terms provided with your purchase apply. If a manufacturer or product has a different written comfort program, those written terms control.

Promotional Items

If your purchase included free promotional products and you keep those products, their stated retail value will be deducted from the available exchange credit.

Items Not Eligible for a Comfort Exchange

Unless otherwise stated in writing at the time of purchase, the following items are final sale and are not covered by the mattress comfort exchange:

• Floor samples
• Closeout or discontinued products
• Pillows, protectors, toppers and sheets
• Adjustable bases
• Foundations and box springs
• Other bedding and accessories

Order Cancellations

Orders may be cancelled before processing begins. Once an order has entered processing, fulfillment or delivery preparation, cancellation may no longer be available.

Warranty Claims

Comfort preference is different from a manufacturing defect. Warranty claims are handled under the written manufacturer’s warranty for the specific product and are not governed by the comfort-exchange window.

How to Request an Exchange

Contact Texan Mattress during days 101–120 after delivery with your original order information. Our team will verify eligibility and help you select a replacement mattress.

Email: sales@texanmattress.com
Phone: 832-628-6375

Nothing in this policy limits any rights provided by applicable law.