Shipping policy

Shipping & Delivery Policy

Last updated: August 15, 2026

Free Nationwide Delivery

Texan Mattress provides free nationwide delivery on all items. The carrier, delivery method, timing and service level depend on the product and destination.

White-Glove Delivery

Qualifying Tempur-Pedic, Sealy and Stearns & Foster purchases may include scheduled white-glove delivery when shown on the product page or written order.

Depending on the qualifying order, white-glove service may include:

• Scheduled in-home delivery
• Room-of-choice placement
• Unpacking and setup
• Installation of an eligible purchased adjustable base
• Removal of delivery packaging

The exact services included will be confirmed for the product and delivery address.

Parcel and Freight Delivery

Products that do not include white-glove service generally ship free through UPS, FedEx or another appropriate carrier.

Parcel or standard freight delivery does not include room placement, unpacking, setup or packaging removal unless specifically stated in writing.

Delivery Timing

Delivery timing varies based on product availability, destination and carrier scheduling. Estimated delivery dates are not guaranteed.

For scheduled delivery, the carrier or delivery provider will contact you using the telephone number supplied with your order. Please provide an accurate delivery address, email address and telephone number.

Haul-Away and Recycling

Haul-away is free on qualifying purchases of $999 or more when the service is available.

When the qualifying-purchase requirement is not met, a $50 recycling charge applies. Availability depends on the order, delivery area and delivery provider.

Please confirm haul-away before purchasing if removal of an existing mattress is important to you.

Preparing for Delivery

Customers receiving scheduled in-home service should provide a clear and safe path to the intended room. Please advise Texan Mattress in advance about stairs, narrow entrances, restricted access or other conditions that could affect delivery.

Delivery Damage or Missing Items

Inspect your order at delivery whenever possible and note visible damage with the carrier. Contact Texan Mattress promptly with your order number and photographs of any damage or missing items so our team can assist you.

For questions about delivery methods, scheduling, setup or haul-away, contact:

Email: sales@texanmattress.com
Phone: 832-628-6375

Nothing in this policy limits any rights provided by applicable law.