Helix Twilight Elite

120-Night Comfort Guarantee

Quick answer: Eligible mattress purchases include up to 120 nights to adjust to the mattress. If it is still not the right fit, you may request one comfort exchange during days 101–120 after delivery. No comfort-exchange request is accepted before day 101, and the written eligibility requirements, fees and exclusions apply.

What does the 120-Night Comfort Guarantee include?

• Time to adjust to an eligible new mattress before requesting an exchange.
• One eligible mattress comfort exchange during the written request window.
• Help selecting a replacement mattress of equal or greater value.

This is a comfort-exchange program, not an unrestricted risk-free return or refund promise. Product-specific written terms supplied with your purchase control if they differ from this general policy.

Exchange window

• No comfort-exchange request is accepted before day 101 after delivery.
• An eligible request must be submitted during days 101–120 after delivery.
• The policy provides one mattress exchange.

Exchange value

The replacement mattress must be of equal or greater value. If you select a higher-priced mattress, you are responsible for the difference.

Eligibility

The original mattress must be in clean, sanitary condition and free of stains, tears, odors, abuse or other damage. Proof of purchase is required. Product-specific written terms supplied with your purchase control if they differ from this general policy.

Promotional items

If your purchase included free promotional items and you keep those items, their stated retail value will be deducted from the available exchange credit.

Items not eligible for a comfort exchange

Floor samples, closeout items, discontinued items, pillows, protectors, toppers, adjustable bases, foundations or box springs, sheets and other accessories are final sale unless otherwise stated in writing at the time of purchase.

Cancellations

Orders may be cancelled before processing begins. Once an order has entered processing, fulfillment or delivery preparation, cancellation may no longer be available.

Warranty claims are separate

A comfort preference is different from a manufacturing defect. Warranty claims are handled under the written warranty that applies to the specific mattress and are not governed by the comfort-exchange window.

How to request an exchange

Contact Texan Mattress with your original order information during the eligible request window. Our team will verify eligibility and help you choose the replacement mattress.

Policy language last reviewed August 22, 2026.

Texan Mattress Lifetime Warranty — Select Models

Important: This lifetime warranty applies only to qualifying mattresses that were sold with Texan Mattress lifetime-warranty coverage stated in writing on the product information or purchase documentation. It does not automatically apply to every mattress sold by Texan Mattress. National-brand products follow the written manufacturer warranty applicable to that specific model unless otherwise stated in writing.

What the qualifying lifetime warranty covers

1. Any visible and lasting indentation greater than one (1.0) inch that is not caused by an improper foundation, platform, or support system.
2. Physical flaws in the mattress that cause covered material to split or crack despite normal use and proper handling.
3. For a covered replacement approved under this warranty, Texan Mattress does not prorate the mattress replacement and will cover the delivery cost of the replacement mattress.

Required mattress support

Covered mattresses must be used on a firm, solid-surface foundation, appropriate box spring, platform bed, or compatible adjustable base. Platform or slat systems must provide adequate support. Slats spaced more than 5 inches apart may void warranty coverage.

What is not covered

This warranty does not cover normal changes in comfort feel, normal softening or recovery of comfort materials, changes in cooling performance over time, damage caused by abuse or improper handling, stains, burns, cuts, tears, or damage caused by an improper support system.

Outer cover

The outer mattress cover is warranted for one (1) year from the original purchase date against covered defects in material or workmanship.

Who is covered

This warranty applies only to the original purchaser of a qualifying covered mattress purchased directly from Texan Mattress. Coverage ends if the mattress is sold or otherwise transferred. Proof of original purchase is required.

How to start a warranty claim

Contact Texan Mattress with your proof of purchase and the information requested for warranty evaluation. We will help determine whether the issue is covered under this warranty or the applicable manufacturer warranty for your specific mattress.